We are excited to share that Smith has been recognized by Forrester Research in The Commerce Services Landscape, Q3 2025.
For The Commerce Services Landscape, Q3 2025, Forrester identifies a group of forty consultancies, agencies, and system integrators, across large, medium, and small revenue bands, which includes Smith.
The Forrester Commerce Services Landscape provides a broad overview of notable consultancies, agencies, and system integrators. It is designed to help businesses better understand the value they can expect from commerce services providers based on size, geographic footprint, industry focus, and related considerations to identify the right partners for their commerce initiatives. This is especially important, given that almost half of business strategy decision-makers say a new commerce strategy will be a priority in the next year, according to Forrester data.
In a fluid and rapidly changing environment, business leaders turn to commerce services providers to derive business value. Depending on the type of provider they engage, businesses often look to these commerce services providers to unlock growth through commerce strategy, enable content and data-driven experiences to activate customers, or deliver AI-powered customer experiences and commerce operations.
“Smith has long been known for our laser-focus on B2B commerce, solving the most complex challenges for Distributors and Manufacturers”, said Liz Duggan Chief Strategy Officer at Smith. “For us, being identified within the group of notable commerce services providers is a huge credit to the skill of our team and our relentless pursuit of meaningful outcomes for our clients.”
Amid unprecedented economic uncertainty, the commerce landscape is being reshaped by emerging technologies and shifting priorities. Advances in AI and generative answering are redefining product discovery, while questions around data readiness and tech stack direction cause hesitation for many businesses. Overlapping technology vendor messaging only compounds the challenge for buyers making critical technology purchasing decisions. In this environment, companies are rethinking their approach–prioritizing best-of-need solutions, strengthening first-party data strategies, and exploring AI capabilities that can deliver measurable impact.
To learn more, Forrester subscribers can access The Commerce Services Landscape, Q3 2025 now on the Forrester Research site.
*Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .