In this Performance Commerce Minute, Pat Zandona, QA Director, shares four practical tips for effectively triaging defects during UAT. From understanding the role of UAT to including key supporting materials, she outlines how to streamline the triage process and reduce resolution time.
Watch the full video below:
Transcript:
00:11 – So let’s talk about what UAT is first. That is user acceptance testing phase. This is the time in which the stakeholders of the business
00:20 – are the ones that do the final round of testing prior to launching a product, a site to production for your customers to use.
00:32 – So I want you to think about when you’re filling out information on the defect that you encountered, the more detail that you put into that defect,
00:41- the lower the time that is required to triage that ticket. And typically you have your technical architect, your functional analyst, your QA analyst
00:51 – that are involved in doing that triaging. So the more information you provide, the more efficient you become. Think This when you have an example like add item
01:04 – to cart, if I just write that down, it won’t be enough information. You need to think about where you were at the time.
01:12 – You want to capture all the screenshots or recordings that you can including in the URL if there’s a URL that’s applicable to the test.
01:20 – and then you want to make sure that you identify what the item is. Have you tried multiple items and still encounter that same issue with adding
01:29 – that product to cart? The more you put in, the more quality of a defect that you have, the quicker that resolution time.
01:40 – Think about those people that are sitting and triaging that ticket. Can we get that resolved in one minute on triaging
01:48 – that ticket and get it to resolution? Or will it take us a few minutes times to few people to get to that resolution, spend that time, put that quality in, and we will get to defect resolution as quickly as we can.