In this Performance Commerce Minute, Benoit Lavigne, VP of IT and Managed Services, outlines what managed services should deliver, with a focus on true partnership, continuity, deep expertise, and an always-on commitment.
Watch the full video below:
Transcript:
00:11 – Technology evolves every year. New platforms, new challenges, new expectations, and our team evolves with it. We adapt, we learn, and we continually improve how we’re supporting your business.
00:21 – But one thing that never changes is our commitment to the relationship we build with you. We don’t see ourselves as an external vendor because we act as an extension of your team.
00:32 – We see ourselves as a true partner. We work to understand your needs and your challenges as if they were our own.
00:42 – One of the biggest strengths at Smith is our team retention. With 60% of our team being with us for over 10 years and 90% for more than five, our long tenure ensures continuity, trusted collaboration, and key familiarity with your business.
00:58 – We keep our people long-term, which means you get to keep the same trusted resources year after year on your project.
01:08 – And just so you know, your technical account manager assigned to your project are always reachable by Teams and by phone, even at night.