Part 3 in our Don’t Reinvent the Wheel series.
For organizations prioritizing personalized digital experiences, Coveo is a platform that plays a key role in search, recommendations, and self-service. And like many enterprise tech providers, Coveo has been building AI into its core offerings. If your teams are using Coveo, you may already have access to advanced generative, agentic, and relevance-based AI tools. In part three of our series on surfacing AI value in your tech stack, we’re taking a closer look at Coveo’s AI features and what’s ahead for the rest of 2025.
Unlocking Value with Coveo’s AI
Coveo has embedded AI throughout its platform to improve relevance, discovery, and support experiences across digital touchpoints. From intelligent search to generative answering, these capabilities help businesses deliver more efficient, personalized experiences. Here’s a closer look at the core AI features Coveo has available.
Coveo AI Relevance
The Coveo AI-Relevance Platform is a composable AI engine for search, recommendations, and generative experiences. It unifies structured and unstructured content to power relevance across digital experiences like commerce, customer support, or an internal employee workspace. The platform is used for centralized relevance across experiences, built in ML tuning, and enterprise-level scalability.
Intelligent Search
Coveo’s intelligent search uses machine learning to understand user intent, past behavior, and context. This means search results on websites, help centers, or digital storefronts become smarter with each interaction. Plus, no manual rules or tuning are required. It improves discoverability, reduces frustration, and helps users find exactly what they need, faster and more efficiently.
Agentic AI
Agentic AI takes things a step further by acting more like a virtual assistant than a traditional search interface. Instead of just surfacing results, it can autonomously interact with data sources and systems to complete tasks or guide users through complex workflows. From helping a customer troubleshoot an issue to routing an internal request, agents use reasoning to respond in a more human-like way.
Relevance Generative Answering
Relevance Generative Answering brings the power of AI into enterprise environments. Instead of pulling information from the web, it uses your organization’s content to generate answers. This helps mitigate the risk of hallucinations and ensures responses are accurate, relevant, and aligned with your brand. It’s fitting for employee portals and help centers.
AI Recommendations
AI Recommendations deliver tailored content, product, or knowledge suggestions based on user behavior, preferences, and real-time context. From recommending the next product in a customer journey to surfacing the right article for a support case, these recommendations help drive conversions, increase engagement, and reduce time spent searching.
AI Powered Customer Service & Support
AI Powered Customer Service & Support layers intelligent search, recommendations, and generative answers into the entire support journey. This gives customers the power to self-serve more effectively and provides agents with AI-assisted tools that surface relevant knowledge as they work.
What’s Coming Next in Coveo’s AI Evolution
Coveo is continuing to enhance its AI capabilities with a focus on more intelligent, adaptable, and enterprise-ready experiences. Key 2025 initiatives include:
- Multilingual Generative Support (beta): Allows Coveo’s AI to generate localized, translated responses, expanding the reach of AI-powered experiences across regions and languages.
- Passage Retrieval API: This is a headless tool that feeds relevant, trusted content to Gen AI applications. It delivers precise text from a unified enterprise index, helping LLMs stay accurate, minimize hallucinations, and meet enterprise-grade scalability and security standards.
- Answer API (beta): A headless generative answering endpoint designed to power embedded, contextual AI across any surface, not just search interfaces.
- GPT-4o Mini Integration: Coveo is testing support for lighter, more efficient models like GPT-4o mini, which promises faster performance and lower cost while maintaining high-quality output.
- Agentic AI Interfaces: Packaged UI components for embedding AI-powered agents directly into support and self-service workflows, driving faster resolutions.
- Generative Product Discovery Enhancements: Coveo is rolling out semantic search encoders, category guidance, and listing page optimization to help streamline product discovery in large catalogs.
Coveo’s AI features are built to reduce manual effort, making experiences more relevant, responsive, and personalized. But like most enterprise tools, real impact still depends on people—integrating systems, shaping workflows, and aligning technology with the way the business actually works. As organizations look to get more from the platforms already in place, thoughtful activation of enterprise AI is often what makes the difference.