With the hype around AI continuing to grow, many businesses are scrambling to figure out how to leverage it effectively. And with how fast it’s evolving, it’s easy to feel like you’re falling behind if you’re not all in. Instead of chasing every new AI platform that pops up, take a closer look at the tools you already have. Many major tech providers are racing to stay head of the AI curve, which means you might already have AI capabilities built into your existing stack– you just might not be using them yet.
In this series, we’ll take a closer look at several widely adopted technology platforms and outline their AI features to help you identify opportunities hiding in plain sight. First up: Kibo Commerce.
Where AI Shows Up in Kibo
Kibo has woven AI throughout their platform to create smarter, more personalized experiences for customers navigating their journey and for internal teams driving it. From optimizing search to improving operational efficiencies, here’s a closer look at how AI is making an impact:
Agentic Commerce
Requires integration of Kibo Agentic Commerce.
Kibo recently introduced Agentic Commerce, a multi-agent system built on Google’s Gemini. Kibo will feature nine AI-powered agents to support key commerce functions, with the first Shopper Agent available as of Q1 2025.
These agents are designed to automate and optimize tasks across the customer journey. Shopper Agent, for example, helps increase cart conversions by answering product questions, checking inventory, adding items to the cart, and completing the order—all in a single conversation. Agents also support post-purchase tasks like reviewing orders, processing changes, and initiating returns or refunds. By automating common requests like “Where is my order?”, agents help improve customer satisfaction while reducing strain on internal teams.
AI Search
Available to customers using Kibo’s B2B or B2C commerce platform.
Kibo’s AI-powered search, rebuilt on Gemini as of Q1 2025, uses advanced natural language processing to deliver more relevant, context-aware results. It replaces the previous BERT-based model with deeper semantic understanding, allowing users to search conversationally—like “good shoes for hiking”—and still get accurate results.
Gemini enhances contextual analysis, producing more precise vector embeddings and dynamically refining and reranking results based on real-time input. This leads to faster, more accurate product discovery, improving both customer satisfaction and conversion rates.
Intelligent Order Management
Available to customers using Kibo’s Order Management System (OMS).
AI helps Kibo optimize order fulfillment by automatically routing orders based on real-time inventory, logistics, and cost. If stock is low at one warehouse, the system will reroute the order to another location for faster delivery—no manual work required. The result is an optimized fulfillment process that boosts operational efficiency, ensures timely deliveries, and reduces the chances of delays or stockouts.
What’s on the Horizon
Kibo’s 2025 roadmap shows continued investment in AI across its platform. Coming in Q2 is the CSR Agent, designed to enhance post-purchase experiences with instant access to order details, real-time modifications, and automated returns and refunds. It will also support smart customer assistance by pulling customer profile data to enable more personalized interactions. Over the year, Kibo will roll out nine AI agents as part of its Agentic Commerce initiative, each focused on improving different areas of commerce operations.
Looking ahead to Q4, Kibo plans to introduce Inventory and Demand Forecasting. This capability will use machine learning to deliver more accurate demand predictions, helping businesses optimize inventory levels, reduce stockouts, and improve fulfillment. Real-time dashboards will surface actionable insights and recommendations, while integrated data modeling will allow for more precise forecasting and order routing.