Shimano | Smith
Shimano
AMS supports major B2B sales spike of outdoor equipment during pandemic
4 Years
Of AMS Support
50%
Reduction in Checkout Steps
Rackspace
to AWS Migration
Overview
They unwaveringly promote the enjoyment of the outdoors with gear for fishing and biking. We helped them support an accelerated digital sales spike during a pandemic.
Challenge

In 2018, we partnered with Shimano’s North America IT team for Application Management Services (AMS) to continuously improve their online B2B experience and optimize their SAP Commerce platform. Through that process, our AMS experts quickly discovered several issues that were holding Shimano’s site back from peak performance.

“The team at Smith continues to be responsive to our needs in this ever-changing digital landscape.”
Stuart Cureton - Digital Product Manager, Shimano
Solution

We began by suggesting UX improvements to enhance Shimano’s B2B customer experience. Several improvements were made, including to product detail pages (PDPs), product list pages (PLPs), and search result pages (SRPs), as well as the shopping cart and the checkout process. We then partnered with Shimano to simplify their checkout process, reducing it from four steps to two to help buyers checkout faster. We also migrated Shimano’s website hosting from Rackspace to Amazon Web Services (AWS), enabling improved flexibility and performance.

Outcomes

After the launch of these improvements in February 2020, the realities of the pandemic set in. Beginning in March, lockdown life sparked a massive lift in the popularity of outdoor pastimes like fishing and cycling. The work completed as part of Shimano’s standard AMS service agreement to migrate to a new host, stabilize the system, and build new templates allowed their site to scale and handle the large increase in website traffic with ease.

Every transformation begins with a conversation; contact an expert today.
US Regulatory Compliance

This link leads to the machine-readable files that are made available in response to the United States Federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data, and apply to US-based employee medical benefits only.

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