Medical Technologies Supplier
Putting the power to launch in the client’s hands
$3B
In Sales
8
Languages Supported
2
New Regional Websites
Industry
Services
Overview
With more than 10,000 employees in over 100 countries, this global medical supplier needed a digital commerce platform that can handle regional requirements as well as eight different languages.
Challenge

After the relaunch of their global website on SAP Commerce Cloud, this client wanted to unify the customer experience and enable self-service across regions, beginning with the UK and Latin America. The client also wanted a solution that would allow their team to take the reins on future site rollouts.

Smith used transparency and teamwork to set the client up for continuous improvement.
Solution

We efficiently and effectively launched two regional websites, integrating SAP Commerce Cloud and Adobe Experience Manager. But we didn’t stop there. We recognized the need for continuous improvement, so we implemented technologies and developed processes that allowed them to execute future site rollouts independently.

Outcomes

We empowered their content and marketing teams with SAP and Adobe Experience Manager tools to create an elevated level of project ownership. The regional website torch has officially been passed to the internal content marketing team, who can now create new regional content on their own terms.

Every transformation begins with a conversation; contact an expert today.
Application Management Services (AMS)
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Comprehensive Commerce Assessment (CCA)
Smith’s Comprehensive Commerce Assessment (CCA) shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates.
ACT for Adobe Experience Manager
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