Our Expertise

Why Choose Smith for SAP Commerce Managed Services? 

Our SAP Commerce Managed Services are designed to provide businesses with a robust, scalable, and secure foundation for their ecommerce operations.  

• 24/7 Monitoring & Support

  With industry-leading SLAs and > 98% compliance, our dedicated SAP Commerce Managed Services team provides round-the-clock monitoring and support to ensure your platform operates smoothly, even during peak traffic periods, and is protected from emerging security threats. We prioritize keeping the same people on your account over time, so the people supporting your platform deeply understand it. And if support hours aren’t fully used in a given period, they roll over—offering added flexibility when priorities shift.

• Proactive Maintenance & Patching

  We help you stay ahead of potential vulnerabilities with regular security patches and updates. Our team follows strict security protocols and ensures your storefront is always protected and remains compliant with the latest standards.

• Platform Upgrades

  SAP Commerce Cloud is built for growth. We make sure it stays that way. We can help you retire technical debt and avoid customizations that can break the upgrade path. We manage version upgrades to ensure your platform stays current with the latest features and capabilities, while maintaining continuity and minimizing disruption.

• SAP Commerce Enhancements

  Leverage new functionalities and tools as they’re released. From improved personalization to advanced analytics to the latest order management tools, we help you unlock the full potential of SAP Commerce Cloud.

• On-Prem Management and SAP Commerce Cloud Migrations  

  Some businesses require running SAP Commerce on-prem, some have long transitioned to CCv2, and others have yet to move to the cloud for any number of reasons. Whatever your situation, we ensure your commerce storefront remains highly performant. For those ready to move to the cloud, we can help your business take advantage of all the SAP Commerce Cloud has to offer, while ensuring operational continuity. As part of this process, we offer SAP hosting right-sizing—making sure your infrastructure and license costs align to actual usage and business need.

• SAP Commerce Integrations 

  High-performing ecommerce experiences require tight integration across third-party systems. To accomplish this, Smith team has developed its own IP to accelerate the integration process and ensure optimal performance. Whether you’re looking to augment MarTech capabilities with a switch to SAP Emarsys, add generative search and answering with a platform like Coveo, take your front-end headless or add any of hundreds of other solutions, we’re your trusted IT partner.

• Composable & Headless 

  For businesses already utilizing Spartacus or SAP’s Composable Storefront, we can help reduce technical complexity and help you deliver customer-centric ecommerce experiences. For those companies considering a move to composable or headless architectures, we have developed our own “pre-composed” Commerce Storefront Platform to simplify the process, lower TCO, and prevent third-party vendor lock-in.

• AI Activation & Enablement 

  As SAP adds more advanced AI functionality across their product suite, the answer isn’t to implement every feature, it’s implementing the right features for your business and customers. We partner with you strategically to identify and implement the AI features that bring will bring the most efficiency and innovation to your business. 

• Customizable Solutions 

  Tailor your SAP Commerce environment to meet your unique business needs and use cases. From bespoke integrations to custom features, we help you create a solution that aligns with your business goals.