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Managed Services

We don’t just keep the lights on. We help them shine brighter.

Our Managed Services (aka Application Managed Services) go beyond day-to-day maintenance. We empower your business to optimize commerce technology, drive digital marketing success, and achieve ongoing growth with a skilled, responsive team. 

98%

deployment success rate

100%

performance baselines established

98%

SLA adherence

Benoit Lavigne, VP of IT and Managed Services

Our experienced team, based in North and South America, boasts a strong retention rate, with an average tenure of 8 years. This long-term stability ensures continuity, consistency, and reliability in every customer engagement.

Benoit Lavigne, VP of IT and Managed Services


Enhancing Your Business Together

Our Managed Services seamlessly supplement your team and augment your digital commerce channels, providing peace of mind as we handle everything from security patches and production monitoring to enhancements, integrations, and updates. Let us take care of the details so you can focus on what truly matters – growing your business.

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Our Expertise

Commerce Managed Services

With our unmatched expertise, we simplify complex processes, transforming challenges into clear, efficient solutions that drive success. With our industry-leading SLAs, we provide the responsive, proactive level of service your business demands.

  • Customized Approach

    We take a customized approach to managed services because one size does not always fit all. Our focus is on providing services that make sense for your unique needs, making sure that you receive the support and services that align perfectly with your goals and challenges.

  • Strategic Support & Continuous Improvement

    We don’t just manage your platform—we proactively help unlock its full potential. Our proactive consulting ensures you receive the strategic direction and support needed to stay ahead of challenges. Your dedicated Technical Account Manager (TAM) works as an extension of your team, guiding decisions and prioritizing initiatives that optimize operations, implement best practices, and aligning with your business goals for sustained growth. Plus, unused hours roll over, giving you added flexibility to use every hour, even when priorities shift.

  • Security Management (SecOps)

    Security is ingrained in everything we do– from the solutions we build to the way we work. Our internal security standards, protocols, and tools ensure operational security is always a priority. Strong SecOps practices are essential for protecting your platform from evolving threats while ensuring its reliability, continuity, and long-term success.

  • Proactive Updates

    Software updates should be the least of your worries. We will keep your commerce tech stack current and up to date, ensuring you’re not missing out on the latest features, fixes, and performance updates.

  • Digital Marketing

    Optionally, you can continue moving the needle by adding digital marketing to your managed services. Whether you need to increase customer traffic or improve conversion, augmenting your support with digital marketing strategies can help drive growth and engagement for your business.

  • SAP Commerce Managed Services

    Let us help you get the most out of CCV2. We can effectively support your platform with a tailored approach that makes sense for your unique needs. Our proactive managed services focus on enhancing scalability, performance, and security, ensuring seamless operation.

Looking for more details about our Managed Services team?

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Case Studies

Case Studies

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“Prior to engaging with Smith, it felt like our partner was just taking orders from us. However, we were getting real consulting with Smith, and that gave us a lot more confidence in the overall success of the project.”

– Jon Axtman, Director of Digital CX, Border States  

Insights & Thoughts

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B2B Commerce and the customer journey are complex. 

So, we’ve built end-to-end commerce capabilities, expertly delivered, to help businesses transform how they operate and engage their customers across digital channels. The result? Better results.
Realize Performance Commerce – with Smith.

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