Our revenue optimization services are focused on helping you to achieve higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. We target actions that allow your buyers to seamlessly navigate from search to product pages, and from cart to checkout. A Comprehensive Commerce Assessment (CCA) can shine a spotlight on your sales channels to measure performance, analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement.

As part of our Operational Efficiency services, Smith pinpoints the manual procedures that make sense to automate and develops a strategy to get you there. These efforts may include empowering customers with more self-service options and enabling your sales team to configure, price and deliver personalized quotes more efficiently. By identifying the right analytics to monitor, we can also help you make smarter optimization investments moving forward.

Our Application Management Services (AMS) team provides platforms management, maintenance, updates, and upgrades, with a proactive and holistic approach focused on continuous improvement. Our overarching mission is to transform your AMS program from a cost-center into a revenue-generating investment, where all work fuels efficiency and growth.

Our Customer Engagement services are driven by meticulous integrations between systems that operationalize your lead generation, digital marketing and loyalty efforts. Having access to more complete data and comprehensive customer profiles allows you to create hyper-personalized experiences that deliver continuous customer experience (CX) improvements to increase customer engagement, website conversions and retention.

As your company’s digital footprint continues to grow and shift, our Digital Transformation services help you determine the organizational structure, processes and change management practices that will serve you best. Whether you’re becoming more customer-centric or transitioning from manual to digital processes, our senior leaders will support your evolution with decades of practical experience advising some of the world’s most recognized brands in their digital transformation efforts.