Keep your customers happy and you will keep them for life. | Smith
Keep your customers happy and you will keep them for life.

In this whitepaper, Rak Singh, SVP of Delivery, discusses how to activate your acquisition and engagement efforts to build an effective customer retention strategy.

By making customer retention a top priority, your company can drive repurchase intention, gain valuable feedback from customers, and attain a higher customer lifetime value (CLV). Utilize these methods to gain knowledge that will help optimize your current customer retention strategies to the fullest.

We will examine seven aspects to improve your relationships with your customers through elements like:

  • user behaviour analysis,
  • personalization,
  • loyalty programs,
  • and customer service.

Learn how you can create a strong customer retention strategy that leads directly to greater profitability and higher CLV.

Download the PDF to see how.

US Regulatory Compliance

This link leads to the machine-readable files that are made available in response to the United States Federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data, and apply to US-based employee medical benefits only.

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Comprehensive Commerce Assessment (CCA)
Smith’s Comprehensive Commerce Assessment (CCA) shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates.
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