Smith’s SAP CDC + Qualtrics integration unites your company’s systems and data to create customer profiles that paint the full picture.
Bringing together quantitative and qualitative profile data from across all touch points, systems and sources into one common profile view allows your company to address customer data proactively to build one truly amazing customer experience while maintaining trust and consent.
SMS Text & Email Content
Website Content (CMS) & Analytics
Click Stream Data (AEM)
Abandoned Cart Insights
Marketing Profile Data
Site Engagement Date
Cart Data (D2C + B2B)
Call Center/Customer Interaction Center (CIC)
Customer Relationship Management (CRM)
Smith’s deep SAP and Qualtrics expertise means your integration follows a proven process for a rapid return on investment. Our methodology allows for an incredibly efficient implementation of SAP CDC and Qualtrics, enabling your company to begin capitalizing on the value of actionable insights in a matter of days, not months.
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