Emarsys | Smith
Omnichannel Customer Engagement: Things Are About To Get Very Personal

As consumers increasingly turn to online channels to make purchases, winning in a crowded digital marketplace requires the creation of stronger, more personal customer relationships. Companies who can deliver real-time, one-to-one customer experiences across all channels and devices, accelerate business outcomes.

Those relationships and experiences depend on a digital platform that takes the guesswork and extra time and effort out of creating personalized lifecycle campaigns.

That platform is Emarsys. Acquired by SAP in 2020, Emarsys is the industry’s leading customer engagement platform, delivering omnichannel consumer connection for over 1500 companies around the globe.

As both an Emarsys and SAP Gold Partner, Smith guides your company’s customer engagement platform implementation in a way that breaks down data silos. In unifying your customer profile information, Smith transforms valuable transaction and operational data into real-time insights and recommendations that drive results.

Rob Miller, Customer Growth Officer
Connect with Rob Miller, Customer Growth Officer, to learn how our technology partnerships can help boost your commerce results.
US Regulatory Compliance

This link leads to the machine-readable files that are made available in response to the United States Federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data, and apply to US-based employee medical benefits only.

Newsletter Signup

Sign up to receive our commerce news and insights today. You can unsubscribe at any time.

Application Management Services (AMS)
Comprehensive Commerce Assessment (CCA)
Smith’s Comprehensive Commerce Assessment (CCA) shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates.
ACT for Adobe Experience Manager