Luxury Jeweler
Personalized design experiences click with online luxury shoppers
20%
Increase in Sales
3x
Increase in Time on Site
58%
Units per Transaction Increase
Overview
Luxury shoppers flock to this American jewelry brand’s flagship store to browse and buy its timeless, high-end pieces. Creating an equally compelling online experience was the next frontier.
Challenge

Recognizing that luxury jewelry is a high-touch experience, the brand wanted to provide an interactive and engaging online shopping experience that rivaled what customers enjoyed in-store. The retailer’s creative team had developed concepts for two new digital experiences that they believed could build a stronger sense of connection between consumers and the brand’s extensive collection of products. They entrusted Smith to bring their imaginative concepts to life quickly.

Smith designed tools that bring the high-touch experience of luxury jewelry shopping into the online space.
Solution

With the goals of seamless website integration, driving engagement, expanding product line awareness and increasing online basket sizes, Smith got to work. Using React integrated into existing SAP Commerce Cloud (Hybris) and Adobe Experience Manager (AEM), Smith created two tools that encourage customers to build their own bracelets and necklaces. The tools make it easy to mix and match products to create signature pieces. Detailed on-screen images bring the user’s designs to life.

Outcomes

In only a few months, Smith delivered a highly polished user experience just in time for the holiday shopping season. Within three months, online necklace sales increased by 20% and bracelet sales by 10%. Average time spent time on site doubled for bracelet tool users and tripled for necklace tool users. Units per transaction increased by 57% for necklace tool users and 33% for bracelet tool users. Sales staff are now using the tools on iPads to present in-store clients with more product choices.

Every transformation begins with a conversation; contact an expert today.
Application Management Services (AMS)
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Comprehensive Commerce Assessment (CCA)
Smith’s Comprehensive Commerce Assessment (CCA) shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates. Shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates.
ACT for Adobe Experience Manager
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