Case Studies Archive - Smith

Case Studies

Border States

Implementing online bill pay results in increased customer loyalty and productivity for Border States.


The entirety of AT&T’s portfolio on one unified, intuitive platform drives 600% more engagement.

Luxury Jeweler

Smith designed tools that bring the high-touch experience of luxury jewelry shopping online.


To keep up with a massive spike in sales, Shimano partnered with Smith to optimize its ecommerce.

Home Décor Retailer

We helped this leading online home décor retailer generate a 42% increase in cart conversions.

Global Fast-Food Giant

Smith delivered a future-proof, scalable, commerce solution for one of the world’s largest fast-food chains.


When it was time to redefine its brand, Topgolf put its trust in Smith to create a unified brand experience.
US Regulatory Compliance

This link leads to the machine-readable files that are made available in response to the United States Federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data, and apply to US-based employee medical benefits only.

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Application Management Services (AMS)
Comprehensive Commerce Assessment (CCA)
Smith’s Comprehensive Commerce Assessment (CCA) shines the spotlight on your sales channels to identify, measure and optimize performance. We also analyze the user experience (UX) and conduct a technical audit to identify additional areas for improvement. These efforts inspire targeted actions that navigate your buyers seamlessly from search, to product pages, cart and checkout. Improved outcomes as a result of these efforts include higher conversion rates, average order values (AOV), customer satisfaction scores (CSAT/NPS), customer lifetime values (CLV) and customer retention rates.
ACT for Adobe Experience Manager